OMNITEC offers productive solutions that enable organizations to reduce costs and add value by improving the effectiveness of operations to enhance the quality and quantity of work performance. Technical problems can disrupt an otherwise efficient operation, and can be compounded when there is no dedicated support available. That's where OMNITEC comes in. We provide customers with 24/7 on-call support to troubleshoot issues, manage data backup and recovery, and provide installation and upgrade assistance. We establish operational plans detailing helpdesk procedures and policies, recommendations for management software solutions based on industry best practices, and processes for tracking and codifying reoccurring issues for global response within customer operations. Further, OMNITEC performs software system maintenance including site monitoring/analyses, system upgrades and enhancements, lifecycle maintenance and support, inventory software applications, and associated documentation such as licenses. We also maintain current operational capabilities of systems to ensure daily reliability. In addition to fully staffing and managing the helpdesk, OMNITEC also responds to customer technical issues and questions developing procedural and process manuals for responding to requests, and we provide technical training programs.
OMNITEC's end user support and helpdesk capabilities include: [more]